Privacy Policy

1. Information We Collect

We collect different types of information depending on how you interact with Smart Website 360:

• Personal identification information: name, email address, phone number, business information, and similar contact details.
• Technical information: IP address, browser type, operating system, and browsing activity collected through cookies and similar technologies.
• Usage data: information about how you interact with our website, services, and features.
• Transaction information: billing details and related records for service purchases, processed by our payment provider.
• Communications: messages, call recordings, and correspondence exchanged with us, as described in Section 5.

2. How We Use Your Information

We use the information we collect to:

• Provide, improve, and personalize our services.
• Process payments and manage your subscription.
• Send service updates, notifications, and account messages.
• Send promotional messages where you have chosen to receive them.
• Improve website functionality and user experience.
• Maintain security and prevent fraud.
• Comply with legal obligations.

3. Information Sharing and Disclosure

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Information may be shared with service providers who perform functions on our behalf, such as hosting, payment processing, communications delivery, and customer support. These providers are permitted to use the information only to perform those functions. Text messaging opt-in data and consent are never shared with third parties.
• We may disclose information if required by law, including in response to subpoenas, court orders, or lawful investigations.

4. SMS Communication

• Opting out: you can stop receiving messages at any time by replying STOP to any message. You will receive a confirmation and messages will cease.
• Support: reply HELP for assistance, or get in touch through our contact page.
• Carrier liability: mobile carriers are not liable for delayed or undelivered messages.
• Fees: standard message and data rates may apply.

5. Call Recording

Calls to and from our phone numbers, including calls handled by our automated voice assistant, may be recorded for quality assurance and to test and improve our systems. Recordings are not retained indefinitely and are deleted on a routine basis. If you do not wish to be recorded, you may end the call or contact us in writing instead.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide services, and afterward only as required to meet legal, accounting, or reporting obligations. Call recordings are retained on a short-term basis as described in Section 5.

7. Your Choices

You may request access to, correction of, or deletion of your personal information through our contact page. You may opt out of promotional messages at any time using the unsubscribe link in any email or by replying STOP to any text message.

8. Security

We use industry-standard measures to protect personal information against unauthorized access, disclosure, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and measure performance. You can adjust cookie settings in your browser, though disabling cookies may affect some site functionality.

10. Children's Privacy

Our services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date, and continued use of our services constitutes acceptance of those updates.

12. Contact Us

Questions about this Privacy Policy can be sent through our contact page.